Delivery and returns

You can buy Dime Más Cards from us directly with the “Buy now” button, or on Amazon UK. This page explains delivery, changing your mind and faulty goods for both. The full terms of sale are on the terms page.

Last updated: 22 October 2026.

Delivery (orders from this site)

• Where: the United Kingdom only.
• Postage: £4.62 per order, shown before you pay.
• When: packed by hand and posted within two working days (Monday to Friday, not bank holidays). Most UK post arrives a few working days later.
• Receipt: Stripe emails it as soon as you pay.

If your parcel has not arrived within ten working days of dispatch, or it turns up damaged, email info@profluency.co.uk and we will send a replacement or refund you, including postage. The goods are our responsibility until they reach you.

Changing your mind (orders from this site)

You have 14 days to cancel, starting the day after your order arrives. You do not need to give a reason. This is your right under the Consumer Contracts Regulations 2013.

1. Email info@profluency.co.uk within the 14 days with your name and the email on your receipt, saying you want to cancel. You can copy the form below if it helps.
2. Post the goods back within 14 days of telling us, to ProFluency, 8 Watson Place, Exeter, EX2 4SF. You pay the return postage. Keep proof of posting.
3. We refund the price and the £4.62 postage you paid, to the card you used, within 14 days of getting the goods back or of seeing your proof of posting, whichever is sooner.

Opening the box and looking through the cards is fine. If goods come back written on, damaged or with cards missing, we may take off a fair amount for the loss in value, and we will tell you why.

Cancellation form

Copy this into an email to info@profluency.co.uk, or write it in your own words:

Faulty, damaged or not as described

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not:

• Within 30 days of delivery: you can reject them for a full refund.
• Within six months: we will repair or replace them. If that does not work, you can have a refund.
• After six months: you still have rights for up to six years.

For an order from this site, email info@profluency.co.uk with a photo. We pay the return postage on faulty or wrong goods, and often you will not need to send anything back.

For an Amazon order, start in your Amazon account so Amazon can resend or refund, and please write to us too. Amazon’s returns window does not replace your Consumer Rights Act rights.

Orders on Amazon UK

If you bought on Amazon, Amazon shows the delivery date and charge before you pay, and you use Amazon’s returns process. The listing we checked offered a return in original condition within 30 days of receipt, longer than the 14-day legal minimum. Start the return in your Amazon account, or from the order email. Who pays return postage is shown on Amazon’s return screen. We are the seller named on that listing (Profluency).

Journals and other Dime Más pieces marked coming soon are not yet for sale. There is nothing to dispatch until a buy link is live.

Events

There are no tickets for sale. “Save a seat” is only an interest list. If we later charge for an evening, we will say how refunds work before you pay.

How to write to us

info@profluency.co.uk. Include the email on your receipt, or your Amazon order number. Company details are below; email is quicker than post for day-to-day questions.